Nymi Band Firmware Logs

Updated December 23, 2025 18:35

Debbie Redmond

To retrieve logs from the Nymi Band, perform the following steps:

Place the Nymi Band on charge while connected to a user terminal, and then move the Nymi Band and the charger close to the Bluegiga Bluetooth adapter . This ensure that the retrieval tool retrieves logs files from the correct Nymi Band.
Download and extract the firmware package into a directory of your choice on a Windows computer. For example, C:\Nymi_firmware.
If you installed the Nymi Band Application on the user terminal, stop the Nymi Bluetooth Endpoint service.
Navigate to the C:\nymi_firmware\build\exe.win32-2.7 directory.
Run the nsp_logs_download.exe. A command prompt window opens with the status of the log file download. When the download completes, the command window closes and the firmware log file is saved to the folder that contains the nsp_logs_download.exe file.

Note: The log files from the Nymi Band are encrypted. Provide the log file to your Nymi Solution Consultant.

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