This section provides information about the errors and issues that you might encounter with the Nymi Band.
-
Determining the Firmware Version on Nymi Band 4
While you troubleshoot an issue, you might require the Nymi Band firmware version. Perform the following steps to determine the firmware version on a Nymi Band. -
(Nymi Band 4.0) Authentication Failures
When authentication of the Nymi Band fails, the Nymi Band vibrates and displays a message. -
RECOVERY appears on the Nymi Band 4.0
When you wake a Nymi Band by pressing a button, the screen displays RECOVERY -
(Nymi Band 4.0) Downgrading the Firmware
Downgrading of the Nymi Band firmware is not advised unless under the recommendation of Nymi Support. -
Dead Nymi Band 4.0
If the screen is blank on the Nymi Band and touching the fingerprint sensor does not wake it up, charge the Nymi Band. -
Broken Nymi Band
If a Nymi Band is physically broken, for example, the screen breaks, replace the Nymi Band with a new Nymi Band. -
Lost Nymi Band
If a user loses their Nymi Band, deactivate the Nymi Band in the NES Administrator Console, and then assign a new Nymi Band to the user.
Comments
0 commentsPlease sign in to leave a comment.