Troubleshooting Nymi Bluetooth Endpoint Status Indicator status errors

Troubleshooting Nymi Bluetooth Endpoint Status Indicator status errors

For status information, hover over the icon. The status information appears in a pop-up over the icon.

The following figure provides an example of the status information when the Nymi Bluetooth Endpoint cannot connect to the Bluetooth adapter:

The following sections summarize the status information messages that can appear when you hover over the Nymi Bluetooth Endpoint Status Indicator and steps that you can perform to resolve the issue.

Bluetooth Adapter is missing

This error message appears when the Nymi Bluetooth Endpoint cannot connect to the Bluetooth adapter.

Resolution

To resolve this issue, ensure that the Bluetooth adapter is plugged into a USB port on the user terminal. If the Bluetooth adapter is plugged into the user terminal, perform one or more of the following actions:

  • Remove and re-insert the Bluetooth adapter.
  • Insert the Bluetooth adapter into a different USB port on the user terminal.

Nymi Bluetooth Endpoint service is stopped or unreachable

This error message appears when the Nymi Bluetooth Endpoint Status Indicator detects that the Nymi Bluetooth Endpoint service is stopped or in an unresponsive state.

Resolution

Right-click the Nymi Bluetooth Endpoint Status Indicator and click Restart.

If the restart attempt fails, review the C:\Nymi\BluetoothEndpointSystemTrayIcon\logs\BluetoothEndpointSystemTrayIcon.log files for more information.

Failed to connect to Nymi Agent. Duplicate endpoint ID or Failed to connect to Nymi Agent

These message appears when the Nymi Bluetooth Endpoint cannot communicate with the Nymi Agent service.

Resolution

To resolve this issue, right-click the Nymi Bluetooth Endpoint Status Indicator, and then click Info to see more detailed information, including the URL that Nymi Bluetooth Endpoint uses to connect to the Nymi Agent, as defined in the C:\Nymi\Bluetooth_Endpoint\nbe.toml file.

If the Agent URL value is incorrect, edit the C:\Nymi\Bluetooth_Endpoint\nbe.toml file, and then restart the Nymi Bluetooth Endpoint service.

If the Agent URL value is correct, perform the following steps:

  • Connect to machine that runs Nymi Agent, and confirm that the Nymi Agent service is running. Nymi Agent.
  • If you use a centralized Nymi Agent, confirm that the user terminal and Nymi Agent server can establish a connection on the port that is defined in the Agent_URL value:
    1. On the user terminal, open a Powershell prompt, and then type tnc -p port_number FDQN_agent_server

      Where port_number is port number is 9120 by default and FDQN_agent_server is the FQDN of the centralized Nymi Agent server.

      A value for TcpTestSucceeded that is False indicates that the client cannot communicate with the Nymi Agent server on the port, and might indicate that you need to update Firewall rules.

    2. On the centralized Nymi Agent, open a Powershell prompt, and then type tnc -p port_number FDQN_agent_server

      Where port_number is port number is 9120 by default and FDQN_user_terminal is the FQDN of the user terminal.

      A value for TcpTestSucceeded that is False indicates that the Nymi Agent server cannot communicate with the user terminal on the port, and might indicate that you need to update Firewall rules.

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