Disconnected from authentication service

This error message appears when you open the POMSnet log in page.

When you set the POMSnet BiometricAuthenticationDebug parameter to True,  and then start Developers Tools in your browser, the following message appears:

websocket connection to 'wss://<hostname>:<port>/"

Disconnected from authentication service. Enter userid and password.


By default POMSnet 2022 attempts to establish connection to the Nymi Agent over secure websocket (wss) but the Nymi Agent is configured to use websocket (ws).



Log into the POMSnet interface with the username and password of an administrator.  In Configuration Manager, set the BiometricAuthenticationProtocol parameter to ws.

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