A user does not exist for this Nymi Band in NES. Delete the user data on the Nymi Band, and then restart enrollment process

The following figure shows the error message.

Figure 1. A user does not exist for this Nymi Band in NES

Cause 1

This error message appears when a user performs an enrollment with a Nymi Band that was previously enrolled to another user, and is still associated to the other user in Nymi Enterprise Server(NES).

Resolution 1

To resolve this issue, perform the following actions:

1. Delete the user data on the Nymi Band.
2. Log into the NES Administrator Console as an administrator and perform a search of the Nymi Band by serial number.
3. Delete the Nymi Band for the associated user.
4. Perform the enrollment again.

Cause 2

A user previously attempted an enrollment which did not complete. The Nymi Band is partially enrolled. When the user places the Nymi Band on their wrist, Add User appears instead of a setup code.

Resolution 2

Perform a Delete User Data operation on the Nymi Band and attempt enrollment again.