Slow Nymi Band Taps

The wgss log file display network timeout error after a period of 5 minutes where there is no log activity.

The following errors appear in the WGSS log file at the time of the Nymi Band tap:

dbf8:(24/11/19 14:54:10.938):FmkReg.cpp                    :0252:-> GetConfigInt: Module=AdvancedLogin, Section=, ValueName=DontRestartSecurityServices, eCheckPolicies=1
dbf8:(24/11/19 14:54:10.938):FmkReg.cpp                    :0302:   * => no local value
dbf8:(24/11/19 14:54:15.944):FmkReg.cpp                    :0252:-> GetConfigInt: Module=AdvancedLogin, Section=, ValueName=DontRestartSecurityServices, eCheckPolicies=1
dbf8:(24/11/19 14:54:15.944):FmkReg.cpp                    :0302:   * => no local value
eb68:(24/11/19 14:54:16.054):SmartSocket.cpp               :0243:   Socket closed while receiving (timeout)
eb68:(24/11/19 14:54:16.054):SmartSocket.cpp               :0192:   Closing socket...
eb68:(24/11/19 14:54:16.054):SmartSocket.cpp               :0214:   CleanCloseSocket : socket closed.
eb68:(24/11/19 14:54:16.054):SecuredTransportLayerClient_Generic.cpp:0297:   Network error: FMK_E_NETWORK_TIMEOUT
            

Cause

By default, when Evidian encounters network issues during a Nymi Band tap, the Evidian software waits 5 mins for a connection timeout before retrying.

Resolution

To resolve this issue, correct network issues. As a workaround perform the following steps to reduce the amount of time that the Evidian software waits for the connection to timeout to 5 seconds.

1. On the Evidian EAM Client computer, run Registry Editor.
2. Navigate to HKLM > Software > Enatel > Wiseguard > Framework > Network.
3. Create the following DWORD (32bit) registry keys:
   • TCPConnectTimeout, with a value of 5.
   • ClnSendTimeout, with a value of 5.
   • ClnRcvTimeout, with a value of 5.
4. Restart the Enterprise Access Management Security Services service.