This chapter provides information about how to resolve issues related to locking and unlocking a user terminal with Nymi Lock Control.
-
Troubleshooting Nymi Lock Control statuses
After you successfully log in, a Nymi Lock Control icon appears in the system tray. When you hover over the icon, the Nymi Lock Control status appears, as shown in the following figure. -
Known Issues with Windows 7
The following table summarizes known issues when using Nymi Lock Control and Nymi Credential Provider on Windows 7 user terminals. -
Cannot log in to the network terminal immediately after the terminal locks
When the network terminal locks and the user immediately taps the Nymi Band against the NFC reader, the terminal does not unlock. -
Cannot unlock terminal, something went wrong
A user cannot unlock the terminal with Nymi Lock Control tap and when attempting to login with Nymi Credential Provider, a message appears stating that "something went wrong". -
Cannot unlock the terminal after bringing it out of sleep mode
When a user wakes a user terminal from sleep or hibernation mode, and then taps the Nymi Bandagainst the attached NFC reader, the terminal does not unlock. The user can log in by using the Nymi Credential Provider. -
Disconnect from agent
This error message appears on the Login screen when you try to unlock the user terminal by an NFC tap or by using Nymi Credential Provider -
Nymi Bluetooth Agent is missing
This error message appears on the Login screen when you try to unlock the user terminal by an NFC tap or by using Nymi Credential Provider. -
Nymi Bluetooth Agent is missing
This error message appears on the Login screen when you try to unlock the remote desktop by an NFC tap or by using Nymi Credential Provider. -
Cannot find band. Please enter your password, or retry
This error message appears on the Nymi Credential Provider screen after you attempt to use Nymi Credential Provider to unlock the desktop. -
User Terminal Does Not Lock
When you enable the NES policy option Lock when away, the desktop does not lock when the user removes their Nymi Band or when the user moves out of Bluetooth range and the on screen countdown reaches 0. -
The user is not registered with the Nymi Enterprise
This error message appears on the Nymi Credential Provider screen when the user performs an NFC tap or attempts to use Nymi Credential Provider to unlock the desktop. -
Application is missing NES Certificates
This error message appears when you tap to unlock the desktop. -
The Account Password Has Been Changed. Please Login With Your New Password.
This error message appears when you tap to unlock the desktop. -
Something Went Wrong. Please Try Again
This error message appears when you tap to unlock the desktop. -
Error: Invalid Credentials. Please Try Again
This error message appears when you tap to unlock the desktop. -
NEA is missing certificates
This error message appears when starting Nymi Lock Control. -
Tuning Nymi Band Tap Behaviour For Nymi Lock Control
Nymi Bluetooth Endpoint uses the Bluetooth adapter to detect nearby Nymi Bands. NBE evaluates the signal strength of a Nymi Band against predefined RSSI settings to decide if a Nymi Band tap has occurred. . -
Nymi Band Tap Is Not Detected
When you tap your Nymi Band to the Bluetooth Adapter or NFC reader, a tap intent is initiated. Taps cannot occur if the BLE radio antenna in the Bluetooth Adapter or the NFC reader does not receive a strong signal from the Nymi Band. -
Nymi Band Taps Detected at Inconsistent Distances
Nymi Band taps are triggered from varying distances of length from the Bluetooth Adapter. -
Nymi Band Taps Detected from Too Far Away
Nymi Bluetooth Endpoint detects Nymi Band taps when the Nymi Band is too far away from the Bluetooth adapter. -
Desktop Locks Occurs at an Undesirable Distance
The countdown to lock the desktop starts when the Nymi Band is too far away from the Bluetooth Adapter or too close to the Bluetooth Adapter.
Comments
0 commentsPlease sign in to leave a comment.